Flexiway - Frequently Asked Questions
Q) What products can I Flexiway?
A) Flexirent Capital Pty Limited is continually adding products to those which you can Flexiway.
Currently you can Flexiway
- White goods which include: washing machines, dryers, refrigerators, coffee machines and other electrical appliances
- Brown goods which include: plasma screen TVs and speakers, home theatre systems such as surround sound and hi-fi systems
- Ride on mowers and machinery such as mulching and edging attachments
- Musical Instruments such as Upright and grand pianos
- Exercise Equipment and more…
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Q) Is there a minimum or maximum amount?
A) The minimum transaction amount is $500. There is no maximum.
For transactions over $20,000 please call Flexirent Commercial on 1800 679 898 or visit the
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Q) How much does it cost?
A) The monthly rental amount is based on the (ex GST) price of the equipment and the rental term chosen.
A quote can be obtained from Flexirent, or can be estimated by using our Fast Quote tool.
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Q) How do customers pay?
A) All payments are automatically direct debited from the customer’s nominated bank account or credit card (Visa, Bankcard or MasterCard).
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Q) How do customers apply?
A) Simply call Flexirent on 1800 240 102. The customer will speak with one of our experienced consultants who will complete the credit application with absolute confidentiality and discretion.
Upon approval, the paperwork is faxed immediately to the point of sale for signing. Once the paperwork is signed, the customer can then take the goods home with them.
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Q) What type of questions do we ask during the application process?
A) In most circumstances, we simply need to obtain some basic personal and financial details. We will require the customer’s consent to conduct a credit check with a credit reporting agency.
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Q) Can the Agreement be cancelled or terminated early?
A) Generally No. Consumer lease customers have a statutory right to return the equipment and pay the termination amount determined in accordance with their agreement.
Customers may at any time contact Flexirent to obtain a payout quote and the amount will depend on whether the customer wishes to return or make an offer to purchase the equipment and whether the customer wishes to tradeup to a new Flexirent agreement (which would entitle the customer to a discount over the normal payout amount).
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Q) How much do I pay at the end of the agreement to "keep" the equipment ?
A) With Flexiway you have the option to keep the goods at the end of the term by contacting us and paying one more additional monthly payment. Flexirent Capital Pty Ltd will continue to own the equipment, however you may "keep" them for as long as you wish once the payment is made.
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Q) Who is responsible if the equipment breaks down?
A) With Flexiway, you will responsible for the maintenance and repairs of your leased equipment. We strongly recommend that all equipment be covered for the entire period of the rental term by an extended warranty that covers you after the manufacturer's warranty has expired. Check on this with your supplier. If the equipment does break down during the manufacturer's warranty period, call the manufacturer or your supplier. After that time, call the extended warranty provider.
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Q) Who is responsible if the equipment is lost, stolen or damaged?
A) You will be responsible if your rented equipment is lost, stolen or damaged. You will have to continue your rental payments and return the equipment to us at the end of the rental term. For your protection, we require that all rented equipment be insured.
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Q) What is Flexiway Protect Platinum?
A) If you selected Flexiway Protect Platinum you will have a convenient solution where if the equipment is lost, stolen or accidentally damaged, Flexirent will replace, repair or payout your agreement. You do not have to go through the hassle of getting your equipment insured, it is all taken care of.
Flexiway Protect Platinum also covers you against involuntary unemployment, disablement, terminal illness and death.
Flexirent retains and bears the risk of accidental loss or damage to the Equipment anywhere in Australia, New Zealand or occurring anywhere in the world during a trip of not more than 28 days duration. See below for more details.
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Q) What happens at the end of my Flexiway agreement?
A) Within the last six months of the end of your agreement, Flexirent will endeavour to contact you* and remind you that it is time to consider your choices:
- FlexiSwap - update or swap old for new
- FlexiKeep - make one additional month's rental payment after the full term and it's yours to "keep"
- Make us an offer to buy
- Return the goods if you no longer need them at the end of term
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* Conditions Apply. Please view our Flexiway Terms & Conditions for full details
Q) What is rental?
A) Rental:
- Rental is a monthly payment allowing for customers to use equipment for the rental period.
- Designed for equipment with a short to medium life-span (i.e. electrical equipment, digital cameras etc)
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