Flexiway® Computers - Frequently Asked Questions
Q) Is there a minimum or maximum amount?
A) The minimum transaction amount is $500. One item of hardware must be $500 or more. After that smaller items can be bundled into the agreement. There is no maximum amount.
For transactions over $20,000 please call Flexirent Commercial on 1800 679 898 or visit the
^ back to top
Q) How much does it cost?
A) The monthly rental amount is based on the (ex GST) price of the equipment and the rental term chosen. GST is added to the rental amount. The longer the term the lower the monthly payments.
A quote and pre-approval can be obtained by calling Flexirent Capital on 1800 240 102.
^ back to top
Q) How do customers pay?
A) All payments are made monthly and are automatically direct debited from the customer’s nominated bank account or credit card (Visa, Bankcard or MasterCard).
^ back to top
Q) How do customers apply?
A) Most customers apply by phone from the store after selecting the goods. However, you may call Flexirent Capital on 1800 240 102 for a pre-approval and to ask questions before you shop.
Once approved, you will be given a pre-approval number to quote to the salesperson. Then go shopping! The dealer will call us again with details of the final invoice. The agreement is faxed immediately to dealer for signing. As soon as the agreement is signed and completed you can take the goods.
Q) What type of questions do we ask during the application process?
A) In most circumstances, we simply need to obtain some basic personal and financial details. We will require the customer’s consent to conduct a credit check with a credit reporting agency.
^ back to top
Q) Can payments be tax deductible?
A) Provided that you are using the equipment for business/work related purposes (even at home), you can typically claim up to 100% of the rental payments as a tax deduction*.
* We recommend customers consult their tax advisor or accountant if in doubt.
^ back to top
Q) Can customers own the equipment?
A) One of the options available to the customer at the end of term is to offer to purchase some or all of the rented equipment. You can offer any price you choose, however we have the right to accept or reject the offer. If you are trading up to new equipment to Flexiway Computers again, we will accept a discount to the price we would normally accept.
^ back to top
Q) Can the Agreement be cancelled or terminated early?
A) Yes, but you will need to pay the termination amount which is calculated by the formula set out in your agreement. The termination amount varies depending on when the contract is to be cancelled, whether the equipment is returned to us and the condition it is in. You should be aware that the termination amount in the early stages of the agreement can in fact exceed the original cost of the rented equipment. The equipment must be returned upon termination.
Customers may at any time contact Flexirent Capital to obtain a payout quote and the amount will depend on whether the customer wishes to return or make an offer to purchase the equipment and whether the customer wishes to trade up to a new Flexiway Computers agreement (which could entitle the customer to a discount over the normal payout amount).
^ back to top
Q) Can I update my equipment during the rental agreement?
A) Yes, you can upgrade to the latest technology with a new Flexiway Computer agreement but you will need to pay the total value of all remaining monthly rental payments (see Terms and Conditions for more detail).
^ back to top
Q) Who is responsible if the equipment breaks down?
A) You will be responsible for keeping the equipment in working order.
We strongly recommend that all equipment be covered for the period of the rental term (not just the manufacturer's warranty which may only be 12 months), either by Flexirent's Extended Warranty (FlexiCare) or an extended warranty provider approved by Flexirent Capital. The cost of the extended warranty can be bundled into the agreement and spread over the duration of the term.
^ back to top
Q) Who is responsible if the equipment is lost, stolen or damaged?
If the equipment is lost, stolen or accidentally damaged, Flexirent Capital will replace, repair or payout your agreement. You do not have to go through the hassle of getting your equipment insured, it is all taken care of. Should your computer have to go in for repairs, contact Flexirent Capital on 1800 240 102. Flexirent Capital can courier you a 'loaner" notebook until yours is repaired.
You will also be coverd against involuntary unemployment, disablement, terminal illness or death.
Flexirent Capital retains and bears the risk of accidental loss or damage to the Equipment anywhere in Australia, New Zealand or occurring anywhere in the world during a trip of not more than 28 days duration. For terms, conditions and exclusions please click here >>
If the equipment is stolen, and you have installed the free "PC Tracker" Software, contact Trace Technologies immediately on 1300 307 482. Then contact Flexirent Capital on 1800 240 102. Flexirent Capital can provide you with a "loaner" notebook computer.
^ back to top
Q) What happens at the end of my lease?
A) At the end of your Flexiway Computers rental term, you have the flexibility to:
- Upgrade
Upgrade to the latest technology with a new Flexiway Computers agreement, and make us an offer to purchase your old equipment. We will typically accept a price lower than if you were to offer to purchase without upgrading.
- Replace
Replace your old equipment with the latest technology on a new Flexiway Computers agreement, and simply return your old equipment to us.
- Double your rental period...for just one month's payment.
By making one more payment, equal to a normal monthly payment, you can double the rental term with no more to pay. And, you continue to enjoy the benefits of the "Loaner" and complete equipment Protection package.
- Offer to purchase
Offer to purchase the equipment if you'd like to own it.
- Return
Return the equipment to us if it's no longer needed at the end of the term.
^ back to top
Q) How is GST calculated on my agreement?
A) Your rental payments are based on the GST exclusive price of the equipment. GST is then added to the monthly rental payments. Businesses registered for an ABN should be able to claim the GST amount as an Input Tax Credit. For more information, we suggest you contact your tax advisor.
^ back to top
| 
