Flexirent - Frequently Asked Questions
Q) How can I update my contact detail?
A) You can update your details online. To update your details immediately go to...
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Q) How do I get my financial statements?
A) Financial statements will be sent quarterly to you via your nominated email account. To update your current email address go to...
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Q) How can I update my banking details?
A) To update your banking details simply fill out one of the payment method forms and fax it to Flexirent on 1800 240 103.
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Q) How can I nominate an alternative contact on my account?
A) To nominate a designated alternative contact on your account please fill out the attached form OR alternatively a personally signed formal letter of consent with the nominees name and details faxed to Flexirent on 1800 240 103.
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Q) Is there a minimum or maximum amount?
A) The minimum transaction amount is $500. One item of hardware must be $500 or more. After that smaller items can be bundled into the agreement. There is no maximum amount.
For transactions over $20,000 please call Flexirent Commercial on 1800 679 898 or visit the
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Q) How much does it cost?
A) The monthly rental amount is based on the (ex GST) price of the equipment and the rental term chosen. GST is added to the rental amount. The longer the term the lower the monthly payments.
A quote and pre-approval can be obtained by calling Flexirent on 1800 240 102, or the cost can be estimated by using our Fast Quote tool.
A quote and pre-approval can be obtained by calling Flexirent on 1800 240 102.
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Q) How do customers pay?
A) All payments are made monthly and are automatically direct debited from the customer’s nominated bank account or credit card (Visa, Bankcard or MasterCard).
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Q) How do customers apply?
A) Most customers apply by phone from the store after selecting the goods. However, you may call Flexirent on 1800 240 102 for a pre-approval and to ask questions before you shop. You will speak with one of our experienced consultants who will complete the credit application with absolute confidentiality and discretion.
Upon approval, the agreement is faxed immediately to the point of sale for signing. As soon as the agreement is signed and completed you can take the goods.
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Q) What type of questions do we ask during the application process?
A) In most circumstances, we simply need to obtain some basic personal and financial details. We will require the customer’s consent to conduct a credit check with a credit reporting agency.
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Q) Can payments be tax deductible?
A) Provided the you are using the equipment predominantly for business/work related purposes (even at home), you can typically claim up to 100% of the rental payments as a tax deduction*. These days more people are bringing their work home, e.g. teachers, journalists, graphic designers, sales representatives and people who need to be contacted by email by their employer.
Alternatively, if your employer allows salary packaging you may wish to Salary Package your notebook and save up to 48%. To find out about our Flexipak program use the link below.
* We recommend customers consult their tax advisor or accountant if in doubt.
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Q) Can customers own the equipment?
A) One of the options available to the customer at the end of term is to offer to purchase some or all of the rented equipment. You can offer any price you choose, however we have the right to accept or reject the offer. If you are trading up to new equipment and Flexirenting again we will accept a discount to the price we would normally accept.
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Q) Can the Agreement be cancelled or terminated early?
A) Yes, but you will need to pay Flexirent the termination amount which is calculated by the formula set out in your agreement. The termination amount varies depending on whether the equipment is returned to us and the condition it is in. You should be aware that the termination amount in the early stages of the agreement can in fact exceed the original cost of the rented equipment.
Customers may at any time contact Flexirent to obtain a payout quote and the amount will depend on whether the customer wishes to return or make an offer to purchase the equipment and whether the customer wishes to trade up to a new Flexirent agreement (which would entitle the customer to a discount over the normal payout amount).
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Q) Who is responsible if the equipment breaks down?
A) The customer is responsible for keeping the equipment in working order.
Flexirent recommends that all equipment be covered for the period of the rental term (not just the manufacturer's warranty which may only be 12 months), either by Flexirent's Extended Warranty (FlexiCare) or an extended warranty provider approved by Flexirent. The cost of the extended warranty can be bundled into the agreement and spread over the duration of the term.
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Q) Who is responsible if the equipment is lost, stolen or damaged?
A) You will be responsible if your rented equipment is lost, stolen or damaged. You will have to continue your rental payments and return the equipment to us at the end of the rental term. For your protection we require that all rented equipment be insured.
What is Flexirent Protect
If you have selected Flexirent Protect you do not have to go through the hassle of getting your equipment insured, it is all taken care of. Flexirent retains and bears the risk of accidental loss or damage to the Equipment anywhere in Australia or occurring anywhere in the world during a trip of not more than 28 days duration. For terms, conditions and exclusions please click here.
What is Flexirent Protect Platinum
If you selected Flexirent Protect Platinum you will have a convenient solution where if the equipment is lost, stolen or accidentally damaged, Flexirent will replace, repair or payout your agreement. You do not have to go through the hassle of getting your equipment insured, it is all taken care of.
Flexirent Protect Platinum also covers you against involuntary unemployment, disablement, terminal illness and death.
Flexirent retains and bears the risk of accidental loss or damage to the Equipment anywhere in Australia, New Zealand or occurring anywhere in the world during a trip of not more than 28 days duration. For terms, conditions and exclusions please click here
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Q) What happens at the end of my lease?
A) At the end of your Flexirent rental term, you have the flexibility to:
- Flexi Upgrade
Upgrade to the latest technology with a new Flexirent agreement, and make us an offer to purchase your old equipment. Flexirent will typically accept a price lower than if you were to offer to purchase without upgrading.
- Flexi Replace
Replace your old equipment with the latest technology on a new Flexirent agreement, and simply return your old equipment to us.
- Flexi Extend
Extend your agreement if you are happy with the equipment.
- Flexi Offer
Offer to purchase the equipment if you'd like to own it.
- Flexi Return
Return the equipment to us if it's no longer needed at the end of the term.
It's a lot smarter to keep your options open regarding your future equipment needs, rather than being forced to commit to owning the equipment right now. At the end of the term you can decide what you want to do with the equipment, and if you only want to purchase some of your rental equipment, you can return the unwanted equipment easily.
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Q) Can I permanently change my payment date?
A) Yes you can permanently change your payment date to any date between 1st-28th of the month as many times as you like throughout the term of your agreement. The first date change is free and every date change after that does incur a $25 deferral fee. If you would like to do this please contact our customer service team on 1800 240 102.
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Q) Can I defer my payment for this month?
A) Yes you can defer your payment to any date within the same month. There is a $25 deferral fee per contract for this process and we need 24 business hours notice before your next payment is due to be debited for this to take effect.
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Q) What do I do if my equipment has malfunctioned?
A) If your equipment has malfunctioned or broken down within the first 12 months of the agreement it would be covered under manufacturers warranty and you should contact the store you originally rented the equipment from.
If your equipment has broken down after the first 12 months and you have taken out and extended warranty with the store or with Flexirent then call our customer service division on 1800 240 102 and we can provide you with the appropriate information to be able to have your goods repaired under the extended warranty.
If you chose not to take out an extended warranty with the store or with Flexirent then repair and replace of the equipment is your responsibility. Please note that it is essential that assets must be in good working order before they can be returned at the end of an agreement or they will need to be purchased.
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Q) Will Flexirent provide a loaner machine if my goods go in for repair under warranty or
extended warranty and how do I arrange this?
A) Flexirent does offer loaner machines for SOME but NOT ALL computer products and if applicable or available we are more than happy to arrange a loaner for our customers. Loaners are available for up to 8wks at any one time and will be sent within approx 3 working days depending on the delivery address. Flexirent will organise delivery and return of loaners and there is no fee involved in a loaner machine being supplied to a customer.
Loaner machines are subject to availability and are not required or guaranteed to be the same make and model as the original asset going in for repair.
Please call 1800 240 102 to arrange a loaner machine.
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Q) Can I get a copy of my Rental Agreement?
A) Absolutlely! Please call our Customer Service team on 1800 240 102 to have a copy of your Rental Agreement posted or faxed to you immediately.
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Q) Can I make advance payments on my account? Is this tax deductible?
A) Yes you can make up to 12 months worth of advance payments. They must be in equal monthly rental amounts and received and cleared by Flexirent by 30th June to be applicable for tax deductions in any financial year.
Advance payments can be paid via credit card, direct debit or bank cheque/money order. Please call our Customer Service Team on 1800 240 102 to get more information or arrange an advance payment.
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Q) What are your opening hours?
A) Our call centre operates between the hours of 9:00am and 7:30pm Monday to Sunday, with extended hours on Thursday (until 11:00pm) and Friday (9:00pm) times indicated are Eastern Standard Time. Please note that not all Flexirent departments operate on these hours.
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Q) Can I have more than 1 Flexirent contract?
A) It is possible to have more than one application. To find out if you are eligible please contact Flexirent on 1800 240 102 and proceed with an application.
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Q) Are payments weekly, fortnightly or monthly?
A) Monthly Payments, but Flexirent allows the option to choose a date that's convenient for you to make your monthly payments.
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Q) Can my agreement be transferred into someone else's name?
A) Yes, you are able to assign your contract into a third party's name. You and the assignee will need to fill out and application.
This can be requested by contacting Flexirent on 1800 240 102 and a fee of $150 may apply for processing the request to assign the contract. Who pays the amount is up to you and the third party.
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Q) Can the contract be in more than 1 person's name?
A) Only for a joint travel loan application. All other applications must be in one persons name. If you would like to authorise a third party to have access, change or update some details on your account, please contact Flexirent on 1800 240 102 to request an authorisation form to be faxed or mailed to your requested address.
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Q) What stores provide Flexirent as a financial alternative to cash or credit?
A) We don't have any preferred dealer list. Most dealers are registered through Flexirent. As long as the dealer is happy to deal with Flexirent, we are happy to go through the dealer.
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Q) What are the requirements for applying for Flexirent?
A) You need to be:
- over 18 yrs of age.
- An Australian citizen, permanent resident or New Zealand citizen.
- Have a regular income whether they are government benefits, employment, or business acquired income.
- Have a clear and established credit file.
When approving or declining an application, our decision is based on the entire application not just your credit file.
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